Fenwick & West LLP represented KANA Software, Inc., a global leader of customer service solutions, in its acquisition of privately-held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software. Terms of the transaction were not disclosed.
Trinicom, based in the Netherlands, serves more than 200 predominantly mid-sized organizations in both the public and private sector, offering fast, efficient access to comprehensive and multi-channel WCS capabilities such as knowledge management, web self-service, social communities, live chat and virtual assistant technology, as well as call, campaign and email response management – all from a single on-demand cloud application.
KANA is owned by Accel-KKR, a technology-focused private equity firm located in the Silicon Valley.
The Fenwick transaction team included private equity chair Scott Joachim and senior associate Matthew Stewart.