Fenwick represented Qualtrics (NASDAQ: XM), a leader in customer experience and creator of the Experience Management (XM) category, in its acquisition of Usermind, a next-generation experience orchestration platform.

Usermind will strengthen the Qualtrics XM Directory, a human sentiment database with more than 4 billion customer and employee profiles, by bringing in contextual data from any source to create richer customer profiles that include every interaction a customer has with a brand and all of the feedback they’ve provided over time. Read more in Qualtrics’ blog post.

The Fenwick transaction team consisted of corporate partner Ryan Slunaker and associates Jeff Zhang and Manmeet Dhami; executive compensation and employee benefits partner Matthew Cantor and counsel Laura McIntyre; intellectual property partner David Hayes and associates Brandon Cheung and Ali Kongats; privacy and cybersecurity counsel Helen Christakos; and tax partner William Skinner.

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